John Paolo Alcaraz

Leading cross-location compensation teams in Bengaluru and Manila, overseeing compensation analysis, governance, and reporting. Managing high-volume case resolution, stakeholder support, and people management to achieve organizational goals.

Prepared accrual and deferral data, monthly commission and bonus statements, and analyzed sales data from multiple resources. Generated and approved commission statements, resolved open issues, and assisted in monthly close processes.

Applied subject expertise in evaluating business operations and identifying areas for technical solutions. Consulted across operations, provided mentorship, and oversaw development and implementation of technical solutions.

Triaged, investigated, and resolved tickets submitted through Helpdesk, collaborating with cross-functional teams. Performed participant audits in Callidus, UAT, and attainment/payout audits to ensure accurate sales crediting.

Handled escalated technical and customer support calls and outbound support via email. Managed repair, replacement, and refund cases, performed hardware troubleshooting, and approved customer compensation.

Managed and led team members to achieve company goals, coached on performance improvement, and supported skills and knowledge transfer. Oversaw team performance and handled outbound calls for escalations and commendations.

Served as a subject matter expert, providing specialized knowledge and support within the organization.

Handled customer complaints, ensuring resolution and customer satisfaction.

Provided customer service support, handling inquiries and resolving issues.

Provided departure assistance, arrival processing, and worldwide luggage tracing. Handled administrative tasks.

Pursuing a Master in Business Administration (MBA) at National University Philippines, currently ongoing.

Completed a BS in Tourism from Eulogio Amang Rodriguez Institute of Science and Technology from 2011 to 2015.