john otayco
@johnotayco
IT Support Team Lead at Geidi IT Services, supporting incident response, vulnerability remediation, and secure infrastructure.
PhilippinesWhat I'm looking for
At Geidi IT Services, I lead and mentor IT support engineers while overseeing daily operations, escalations, and incident response. I also participate in the security team’s threat monitoring and vulnerability remediation work.
In my IT Support Engineer – Subject Matter Expert (Cybersecurity) role, I managed Proofpoint, Huntress, Bitdefender, and endpoint security solutions, and served as a senior escalation point for threat analysis and incident response.
Earlier, I administered Microsoft 365, Active Directory, and Windows Server, and automated routine tasks with PowerShell and Power Automate. I’m seeking progression into an IT Security & Infrastructure Officer role.
Experience
Work history, roles, and key accomplishments
IT Support Team Lead
Geidi IT Services
Oct 2025 - Present (1 year 1 month)
Lead and mentor IT support engineers in an MSP environment, overseeing daily operations, escalations, and incident response. Participate in the security team supporting threat monitoring, vulnerability remediation, and security implementations.
IT Support Engineer – Subject Matter Expert (Cybersecurity)
Geidi IT Services
Mar 2025 - Oct 2025 (7 months)
Served as senior escalation point for security monitoring, threat analysis, and incident response. Managed Proofpoint, Huntress, Bitdefender, and endpoint security solutions, and mentored junior engineers on secure troubleshooting practices.
IT Support Engineer (On-site Assignments)
Geidi IT Services
Sep 2023 - Apr 2025 (1 year 7 months)
Delivered onsite infrastructure and end-user support in business-critical environments.
IT Support Engineer
Geidi IT Services
Apr 2018 - Mar 2025 (6 years 11 months)
Administered Microsoft 365, Active Directory, Windows Server, and networking services. Managed patching, Group Policy, system configuration, and technical documentation, and automated routine tasks using PowerShell and Power Automate.
Provided Tier 1-2 technical support including AD password resets, exchange management, and Windows support.
Assisted U.S. clients with broadband and home network support, handling billing concerns and router/modem troubleshooting.
Education
Degrees, certifications, and relevant coursework
AMA University
Bachelor of Science, Information Technology
Bachelor of Science in Information Technology degree from AMA University in Zamboanga City, Philippines.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
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