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Johnna Franks

@johnnafranks

Consultant II at Protiviti who coordinated state unemployment insurance projects and contractor teams.

At PROTIVITI CONSULTING SERVICES, I supported State of Ohio Unemployment Insurance projects during the pandemic, contributing to efforts that significantly reduced the claims backlog. I later supported similar projects for Michigan and Nevada.

I coordinated contractor teams through onboarding and workload distribution, and developed operational, productivity, and performance metrics reports. I also supported AML-related projects and served as a liaison between stakeholders to keep deliverables accurate and timely.

Earlier, I managed investigations analysts at PNC FINANCIAL SERVICES and performed quality control reviews at AML RIGHTSOURCE. At OBERHOLTZER & FILOUS, L.P.A., I assisted clients with claims and appeals, reviewed medical records, and drafted legal briefs and correspondence.

Experience

Work history, roles, and key accomplishments

Consultant II

Protiviti Consulting Services

Jan 2021 - Dec 2025 (4 years 11 months)

Managed and coordinated contractor teams, developed operational and performance metrics reports, and supported AML-related projects. Served as a key liaison between stakeholders to ensure project deliverables were accurate and timely.

AML BSA Compliance Team Leadership Data Analysis Reporting Regulatory Compliance Process Improvement Microsoft Office SharePoint Microsoft Teams Excel

Detection & Investigations Manager

PNC Financial Services

Jan 2018 - Dec 2020 (2 years 11 months)

Managed a team of investigations analysts, provided coaching on policies and procedures, and conducted quality reviews. Analyzed team performance metrics and communicated results to drive continuous improvement.

Investigation Case Management Team Leadership Coaching Regulatory Compliance Data Analysis Reporting Quality Review

Quality Control Analyst

AML Rightsource

Jan 2015 - Dec 2018 (3 years 11 months)

Performed quality control reviews across multiple client projects, identified errors and compliance gaps, and delivered coaching to analysts to improve investigation quality.

Quality Control AML Compliance Transaction Monitoring Investigation Coaching Process Improvement

Paralegal

Oberholtzer & Filous, L.P.A.

Jan 2009 - Dec 2014 (5 years 11 months)

Assisted clients with Social Security Disability, OPERS, and Veterans Administration claims and appeals. Reviewed medical records, drafted legal briefs, and prepared correspondence across multiple practice areas.

Legal Research Legal Writing Client Communication Case Management Medical Records Review Social Security Disability OPERS Veterans Affairs