Joey Ye

Managed the Payments Infra team, overseeing critical projects including data migration framework, Payments multi-region, and infrastructure scaling. Established and led the Payments Incident Management Working Group, significantly improving Payments Availability to 99.99%.

Effectively managed the Payments Monitoring team comprising 8 SRE engineers, greatly improving the MTTD/MTTR of Payments incidents. Achieved this through proactive monitoring and analysis of Payments services and end-to-end flows.

Led the Payments QE team, managing QA engineers responsible for enhancing the test infrastructure and developing an end-to-end test framework. Ensured comprehensive Payments testing and overall product quality.

Spearheaded critical initiatives, including the creation of a robust test infrastructure and test framework, resulting in enhanced product quality and faster release cycles. Led key Payments initiatives like Payments vaulting and PCI environment, ensuring secure and compliant payment processing for 75+ currencies and 175+ countries.

Managed a cross-region Identity team, combining FTEs and contractors, responsible for both product feature development and infrastructure upgrades. Successfully transitioned the platform from MySQL+Memcached to Cassandra+Redis, optimizing performance and scalability. Spearheaded the DataCenter Migration initiative, and led the development of a new test infrastructure that reduced the test regressi

Established the test pipeline, test process, and the release process as the first Engineering Manager in Test. Played a pivotal role in enhancing the quality of the platform, ensuring seamless commerce experience for millions of users.

Contributed to the infrastructure refactoring and development of the subscription and rating service for Microsoft Commerce Transaction Platform. This platform handles billions of dollars in payments annually.

Pursued a Master's degree focusing on advanced topics in computer science. Gained in-depth knowledge and research experience in the field.

Completed a Bachelor's degree in computer science, building a strong foundation in programming, data structures, and algorithms. Developed core skills essential for software development.