Open to opportunities

Joel Mateo Scott Restrepo

@joelmateoscottrestre

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Customer-focused quality tester and marketing graduate skilled in communications.

Mexico

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What I'm looking for

I'm seeking roles where I can apply QA and marketing skills in collaborative teams, with opportunities for growth, remote or flexible hours, and work that bridges customer experience and market insights.

I'm a marketing graduate with hands-on experience in quality assurance for digital games and platforms, and frontline customer service in fast-paced hospitality. I combine strong verbal and written communication with analytical observation, problem-solving, and experience coordinating with international teams to ensure product localization and quality.

I have developed market analysis and strategic communication skills through academic projects and internships, creating actionable insights and omnichannel experiences. I work well under pressure, value teamwork and continuous improvement, and bring adaptability from remote and cross-time-zone collaboration.

Experience

Work history, roles, and key accomplishments

Waiter

Huruma

Mar 2025 - Aug 2025 (5 months)

Provided personalized customer service in a high-demand environment, worked efficiently under pressure, and improved time management to ensure positive guest experiences. Reinforced teamwork, conflict resolution and customer service skills.

Customer Service Time Management Conflict Resolution Teamwork Service Under Pressure Verbal Communication

Quality Assurance Tester

Medier Agency

Mar 2025 - May 2025 (2 months)

Executed quality tests on games and digital platforms, identified defects and proposed improvements, and strengthened analytical observation and documentation of results. Coordinated with international teams to ensure accurate localization and product quality.

QA Testing Bug Reporting Localization QA Documentation Remote Collaboration

Communications Strategist (Intern)

Grupo México

Jan 2023 - Jun 2023 (5 months)

Developed a strategic communication plan based on organizational needs and research-backed diagnostics, enhancing internal communication strategy and stakeholder alignment. Delivered recommendations grounded in market research.

Communication Strategy Research Strategic Planning Report Writing

Education

Degrees, certifications, and relevant coursework

Tecnológico de Monterrey

Licenciatura, Mercadotecnia

Activities and societies: Member of representative American football team (Aug 2020 - 2024); extracurricular ukulele; remote work experience; market analytics coursework.

Licenciatura en Mercadotecnia completed, with experience in market analysis, communication and teamwork; graduated June 2024.