Joanna Marquez

I’m a detail-oriented professional with a blend of administrative expertise and customer service experience. I’m dedicated to delivering accurate, reliable, and high-quality support to every client, even when work is under time pressure.

In my research work, I spearheaded the extraction of actionable findings from raw numerical input using standard deviation and mean-based metrics to validate outcomes. I processed and compared complex data variables in Excel to identify significant relationships, and I applied systematic statistical modeling to confirm dataset associations for precise reporting.

As a Public Information Officer (Disaster Risk Reduction Org), I ensured organizational updates were accurately disseminated and consistently formatted. I handled full-cycle content management—from conceptual design to deployment—maintaining organized digital records to support seamless operations.

I also strengthened my communication and technical readiness through campus journalism/TV broadcasting, where I managed live broadcast technical configurations under strict time constraints. Across customer-facing experience as a Barista, I proactively handled concerns, resolved service issues, and maintained clear stakeholder communication to support accurate order fulfillment.