Open to opportunities

Jillian Gillmore

@jilliangillmore

Message

Detail-oriented professional with 6+ years in data-driven environments.

Zimbabwe

Message

What I'm looking for

I am looking for a role that fosters collaboration, encourages process improvement, and offers opportunities for professional growth.

I am a detail-oriented and tech-savvy professional with over six years of experience in data-driven environments. My expertise lies in data entry, inventory tracking, and document control, where I have consistently demonstrated my ability to analyze and reconcile high-volume datasets with precision. I pride myself on maintaining confidentiality and supporting operational excellence through the effective use of Microsoft Excel and internal database systems.

Throughout my career, I have been dedicated to improving processes and ensuring data integrity, even under tight deadlines. My role as a Support Operations Specialist at Amazon has allowed me to hone my communication skills and collaborate cross-functionally to resolve complex issues. I have successfully identified and implemented process improvements that enhance decision quality and operational efficiency, and I actively contribute to the development of standard operating procedures and internal tools.

Experience

Work history, roles, and key accomplishments

Current

Support Operations Specialist

Current

Amazon

Oct 2022 - Present (2 years 10 months)

Demonstrated strong communication skills across tickets, messaging systems, and virtual meetings, while writing clear, policy-aligned explanations for sellers. Identified and implemented process improvements that enhanced decision quality and operational efficiency.

Microsoft Office Data Analysis Process Improvement Cross Functional Collaboration Inventory Management Fraud Detection Logistics Root Cause Analysis SOP Development

Process Assistant

Amazon

Aug 2017 - Oct 2022 (5 years 2 months)

Maintained customer expectations by ensuring orders were delivered on time and to the correct location, processing Same Day and Flex routes, and tracking drivers. Supported Problem Solvers and resolved issues with products, ensuring all packages were ready for processing.

Logistics Data Entry Problem Solving Quality Control Inventory Management Process Improvement Communication Team Leadership Vendor Management

Residential Life/Classroom Teachers Aid

Shepherds College

Aug 2014 - Jun 2017 (2 years 10 months)

Mentored students with disabilities and tracked their behaviors using Excel, while also performing paraprofessional duties such as grading and inputting grades. Trained coworkers and students, completed daily assessments, and provided caregiving support.

Mentoring Data Tracking Microsoft Excel Training Assessments Caregiving Communication Teamwork Special Education

Education

Degrees, certifications, and relevant coursework

Aveda Institute of Beauty & Wellness

Certification, Beauty & Wellness

2016 - 2017

Completed a comprehensive certification program at Aveda Institute of Beauty & Wellness. Focused on practical skills and theoretical knowledge within the beauty and wellness industry.