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Jessica Heng

@jessicaheng

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Data-driven business intelligence analyst with expertise in people analytics.

Canada

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What I'm looking for

I am seeking a role that allows me to leverage data analytics to drive strategic decisions and improve operational efficiency within a collaborative team environment.

I am a dedicated Sr. Business Intelligence Analyst specializing in People Analytics, with a strong foundation in data insight initiatives and analytics strategy. My experience at Coveo has equipped me with the skills to lead projects from inception to completion, ensuring that data-driven decisions are made effectively. I excel in creating globally standardized dashboards using Tableau and Sigma Computing, providing actionable insights that drive business success.

Previously, I worked as a Business Systems Analyst at Unity Technologies, where I honed my skills in SQL and BigQuery to analyze complex data sets and develop self-service reports. My ability to collaborate with stakeholders has enabled me to optimize processes and improve HR metrics significantly. I am passionate about leveraging data to enhance operational efficiency and support strategic decision-making.

Experience

Work history, roles, and key accomplishments

Sr. Business Intelligence Analyst - People Analytics

Coveo

Sep 2024 - Present (11 months)

Led and maintained data insight initiatives from beginning to end to drive decision-making with support from internal and market trend analyses. Provided globally standardized dashboards (Tableau and Sigma Computing), reports and insights for partners to develop impactful analyses, strategy and trends.

Tableau Sigma Computing Data Analysis Market Trends Stakeholder Management

Business Systems Analyst - People Analytics

Unity Technologies

Jul 2022 - Present (3 years 1 month)

Compiled and pulled data from Snowflake with SQL and BigQuery. Designed and developed a suite of custom self-service reports and automated dashboards in Workday and Looker for stakeholder consumption and to facilitate understanding of key HR metrics.

SQL BigQuery Workday Looker Data Analysis Process Optimization

Business Analyst - Operations

SSENSE

Mar 2022 - Present (3 years 5 months)

Wrote SQL scripts as part of automation procedures for inventory planning strategies. Designed and maintained Tableau dashboards to track team KPIs and overall inventory health.

SQL Tableau Inventory Strategy KPI Tracking Process Improvement Data Analysis Operations Management Root Cause Analysis

HR Operations Generalist

SSENSE

Apr 2020 - Present (5 years 4 months)

Maintained Tableau dashboards for employee insights to address recruitment/onboarding KPIs and potential concerns. Prepared weekly data analysis for the Executive Board presentation.

Tableau Data Analysis Recruitment Onboarding KPI Tracking Process Improvement Excel

Talent Acquisition Analyst Intern

Workland

Apr 2019 - Present (6 years 4 months)

Designed and maintained Tableau dashboards on candidate pipeline and recruitment metrics. Analyzed sourcing channel effectiveness and presented findings and solutions to company Partners and Directors.

Tableau Data Analysis Sourcing Channel Analysis KPI Tracking Presentation Skills

Education

Degrees, certifications, and relevant coursework

McGill University – Desautels Faculty of Management

Bachelor of Commerce, General Management

2017 - 2021

Studied General Management with concentrations in Business Analytics, Information Systems, and Human Resources. Gained foundational knowledge in various business functions and developed analytical skills.