Jenny Espinoza

Manage and oversee authorization processes for weight-loss surgeries and coordinate with departments to ensure seamless patient care while maintaining HIPAA compliance and resolving insurance denials.

Document patient calls and billing activity, manage scheduling using Microsoft Calendar, perform insurance claim follow-ups for denials and appeals, and support front-office operations to optimize patient relations.

Contacted payers to verify eligibility and benefits, handled HMO/PPO/Medicare accounts, arranged payments and collections, and met daily goals processing a high volume of patient accounts.

Prepared and transmitted workers' compensation statuses and progress reports within 24 hours, coordinated with attorneys, adjusters, and clinical staff, and managed high-volume calls, faxes, and documentation.

Scheduled appointments across multiple offices and physicians, processed referrals and workers' comp registrations, and coordinated with practice coordinators to prioritize urgent patient needs.

Managed front-desk operations, client check-in and payments, prepared exam rooms, handled lab tasks including IVs, blood draws, injections, dental setup and radiography support.

Completed high school education (Highschool Graduate).

Completed a Medical Assistant training program (Medical Assistant Graduate).