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Jaylen JohnsonJJ
Open to opportunities

Jaylen Johnson

@jaylenjohnson

I support retail investors with compliant brokerage, banking, and retirement account guidance.

United States
Message

What I'm looking for

I'm seeking a bank-sponsored Series 7 and 66 career path where I can apply my retail banking, brokerage operations, regulatory compliance, and client service background.

At Vanguard, I serve retail investors as a primary contact for complex account and investment inquiries, transactions, and documentation in a highly regulated environment.

Previously at E*TRADE and Synovus, I supported brokerage and banking clients with investment products, retirement accounts, account servicing, consumer banking products, and daily transactions. I focus on clear communication, accurate guidance, and reliable client experiences while meeting FINRA, SEC, KYC, AML, and BSA standards.

I'm SIE-certified and have completed Series 7 examination preparation covering equities, fixed income, mutual funds, ETFs, municipal securities, options, and portfolio analysis. I'm pursuing a bank-sponsored Series 7 and 66 career path.

Experience

Work history, roles, and key accomplishments

Vanguard logoVA
Current

Client Service Excellence Representative

Apr 2026 - Present (4 months)

Served as a primary point of contact for Vanguard retail investors, resolving complex account and investment inquiries in a regulated environment. Managed account servicing and documentation in compliance with FINRA, SEC, and internal standards.

Education

Degrees, certifications, and relevant coursework

Year Up United logoYU

Year Up United

Certificate, Banking and Financial Support Services

2024 - 2025

Completed the Banking and Financial Support Services program, gaining skills in banking operations and financial services.

SS

South Paulding High School

High School Diploma, General Studies

Earned a High School Diploma, providing a foundation for further professional development.

Tech stack

Software and tools used professionally

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