At GEP Worldwide, I own development and operation of an enterprise Sourcing module spanning multiple services and serving clients across 50+ tenants. I develop backend and full-stack enhancements, make technical decisions, and work on production reliability and releases.
I reduced recurring incident and support-ticket volume by about 25% through root-cause analysis and systemic fixes. I also built an internal AI-powered support resolution engine that reduced MTTR by up to 40%, and created a multi-tenant Garage Management SaaS project using Angular, ASP.NET Core, and Azure App Service.
