Javed Shanediwan

I am an experienced Client Service Executive and Manual Tester with a strong commitment to enhancing user experiences through effective problem-solving and quality assurance. My proficiency in troubleshooting and cross-browser testing has allowed me to deliver tailored solutions that significantly improve project outcomes. I thrive in collaborative environments and am dedicated to continuous learning to drive client satisfaction.

In my role as a Manual Tester at FIS Global Business Solutions, I designed and executed comprehensive test plans and cases according to product specifications. I conducted various types of testing, including functional, integration, regression, and system testing for web applications. My attention to detail in preparing bug reports with reproduction steps has provided improved guidance for development teams, ensuring compliance with regulatory standards in claim processing workflows.

Prior to my testing career, I served as a Client Service Executive, where I trained and mentored junior team members, enhancing our team's knowledge-sharing environment. I effectively managed client queries related to life and health insurance policies, which resulted in increased client satisfaction and retention scores. My diverse experience in customer service and technical testing equips me with a unique perspective on user needs and project requirements.