Jane Lorfeld
@janelorfeld
I build data platforms, analytics products, and engineering teams that improve business decisions.
United StatesWhat I'm looking for
At Zendesk, I lead engineering teams building analytics products, data platforms, and developer productivity systems. I expanded my team by 60% and launched GenAI adoption tracking across Claude Code, Codex, GitHub Copilot, Gemini, and code-assist tools.
I've delivered the Engineering Metrics Dashboard, Tool Adoption Scorecard, and custom MCP servers with Snowflake integration, giving leadership visibility into code quality, platform adoption, and AI utilization. Previously, I launched an Operational Excellence data product used by 1,000+ internal monthly active users and led a zero-downtime BigQuery-to-Snowflake migration.
My background spans data engineering, advanced analytics, strategic planning, and technical leadership. I use Python, SQL, AWS, GCP, Snowflake, and modern BI tools to turn complex operational and security data into practical decisions.
Experience
Work history, roles, and key accomplishments
Expanded team size by 60% to enhance reliability and engineering productivity analytics. Architected and launched a GenAI adoption tracking system integrating multiple AI tools, and managed 10+ strategic initiatives across cross-functional partners.
Recruited and scaled a high-performing team of data engineers and analysts across US and EMEA, improving project delivery timelines by 30% within 12 months. Launched an Operational Excellence data product with 1,000+ internal monthly active users.
Mobilized a cross-functional data task force during peak COVID-19 usage spikes, architecting capacity models that mitigated system downtime. Executed data-driven rebalancing of regional partition revenue to improve fault tolerance against AWS outages.
Automated vulnerability reporting pipelines, reducing out-of-SLA risks by 75% and converting complex security data into real-time executive dashboards. Owned data strategy for data-center-to-cloud migrations, building full-lifecycle reporting.
Data Analyst & Data Engineer
Influence Health
Sep 2012 - Nov 2016 (4 years 2 months)
Designed, tested, and automated robust ETL solutions and complex SQL stored procedures, enhancing database integrity and operational efficiency. Analyzed client data requirements to deliver feedback reports and structured marketing datasets.
Education
Degrees, certifications, and relevant coursework
University of Wisconsin-Madison
Bachelor of Science, Mathematics
Bachelor of Science in Mathematics from the University of Wisconsin-Madison.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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