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James Jensen

@jamesjensenii

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Senior software engineer specializing in legacy modernization and AI integration.

United States

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What I'm looking for

I’m seeking a Senior/Lead role with a clear career path into management, where I can drive legacy modernization with AI integration, lead teams, and apply systems design, mentorship, and escalation/risk management to improve efficiency and customer outcomes.

I’m a skilled software engineer with a comprehensive background in legacy modernization. My strengths include AI integration, skill/agent planning, systems design, problem solving, and mentorship.

In leadership roles, I’ve managed development teams and directed highly controlled agentic operations focused on legacy code transformation. I also oversaw the transition to Cursor and skill generation to ensure smooth implementation.

On the delivery side, I’ve improved team productivity and operational outcomes—streamlining development work by reducing workload 50% and improving ticket turnaround times by 15% while maintaining SLA compliance. I have worked with relational database systems and variants of SQL for four decades.

I’m seeking a Senior/Lead path into management, where I can combine engineering execution with escalation/risk management and continual feedback. I bring strong communication, adaptability, and a focus on practical, efficient workflow strategies that improve customer satisfaction and long-term stability.

Experience

Work history, roles, and key accomplishments

Manager, Applications Development

Inventory Locator Service (ILS)

Feb 2025 - Jun 2026 (1 year 4 months)

Managed development teams integrating AI technologies and directing agentic operations focused on legacy code transformation. Oversaw the transition to Cursor and skill generation to support implementation.

AI Integration Cursor Skill Generation Legacy Code Team Leadership

Software Support Team Lead

Transnetyx

May 2022 - Dec 2024 (2 years 7 months)

Led a support and development team by prioritizing and scheduling work to reduce workload by 50%. Improved SLA compliance and ticket turnaround times by 15%, while managing escalations and supporting remote team cohesion.

Team Leadership Prioritization Scheduling SLA Management Ticket Triage Escalations

Senior Software Developer

Transnetyx

Apr 2018 - Mar 2022 (3 years 11 months)

Designed and maintained Microsoft MVC full-stack web applications for the biotech industry. Used Entity Framework and SQL Server for data access and performance, and collaborated with DevOps and database administrators to optimize deployments.

MVC Entity Framework SQL Server

Senior Software Engineer

Navex Global

Oct 2016 - Apr 2018 (1 year 6 months)

Developed and maintained C#, .NET MVC, Java, and SQL Server applications and APIs for automotive and accounting use cases. Optimized database queries and back-end processes and delivered projects with cross-functional teams.

C#MVC Java SQL Server APIs SQL Optimization

Software Developer

The Juice Plus+ Company

Jul 2013 - Sep 2016 (3 years 2 months)

Refactored complex T-SQL ETL to reduce ETL process time by 25% and improved operational efficiency. Developed commission matrix entry forms using a single-page application approach and supported sales, inventory, and manufacturing platforms with improved data validation for reporting.

ETL T SQL Single Page Applications (SPA)Data Validation

Architect

Hilton Worldwide

Dec 2009 - May 2010 (5 months)

Developed and implemented hardware resolution procedures for kiosk communications to ensure reliable remote operation and reduce downtime. Trained personnel on technical support and helped improve customer service procedures and support SLAs.

hardware troubleshooting Remote Operations Technical Training Customer Service

Senior Programmer Analyst

Hilton Worldwide

Feb 2001 - Nov 2009 (8 years 9 months)

Championed a housekeeping management system by optimizing workflows and improving operational efficiency. Helped drive an annual revenue increase of up to $50,000.

Workflow Optimization