Open to opportunities

James

@james

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Highly autonomous, easily adaptable, resilient and results oriented Designer

Australia

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Hey! I am dedicated to crafting exceptional experiences and delivering impactful design solutions. With a multifaceted skill set that encompasses Illustration and Graphic Design, Content Design, Service Design, UX Design, UI Design and more, I possess a holistic and comprehensive understanding of Design's varied dimensions.

I have worked with clients across multiple industries, ranging from Financial Services, Telecommunications, Corporate Travel, Tourism, through to Utilities, Energy and Resources, Mining and Minerals.

If you are seeking an empathetic and outcome driven Designer, please do not hesitate to get in touch!

Experience

Current

Designer

Current

International Consulting Firm

Aug 2021 - Present (2 years 9 months)

I have been working for a large International Consulting Firm as a Generalist Designer, both as a Technical and Strategic practitioner, across multiple facets of Design. This has included tasks across Pre-Sales, Discovery and Delivery; always putting the needs of the User and the Customer at the fore.

Design Research Illustration Service Design UX Design Thinking

Customer Experience Analyst and Content Creator

Telecommunications Company

Jan 2016 - Jun 2018 (2 years 5 months)

Was a member of a small team that was pioneering the Customer Experience capacity of a National Telecommunications Company in Australia. Responsible for the development of team and company collateral, CX research, Competitive Analysis, VOC Reviews and Workshops. Was seconded to the Marketing team, in order to further develop the CX capability across various departments.

CX Customer Advocacy User Research Content Design