At Gallagher Service Center LLP, I handled end-to-end invoicing for East Caribbean and Jamaica territories, matching CSM/CSR instructions and carrier documents against EPIC records before generating invoices. I also processed policy changes and billing schedules, checking confirmations, taxes, and currency adjustments.
I audited brokerage commission reports, resolved billing queries, and worked to meet rush and standard turnaround times while clearing queues before month-end cutoffs. I received the Star Performer Award three times and formulated Kaizen ideas to streamline billing verification.
