Jack Redfern
@jackredfern
Dedicated Student Welfare Officer with a passion for education.
What I'm looking for
As a Student Welfare & Engagement Officer at City, University of London, I manage welfare cases and action attendance queries, ensuring that students receive the support they need. My role involves detailed record-keeping and chairing Support for Study meetings, which has honed my organizational and communication skills.
In addition to my current position, I have experience as a Student Conduct & Compliance Officer at St George’s, University of London, where I managed appeals and complaints, and as an English Tutor at The Sheffield College, where I developed lesson plans and led revision sessions. My freelance work as a content creator and writer has further enhanced my ability to communicate effectively and engage diverse audiences.
Experience
Work history, roles, and key accomplishments
Student Welfare & Engagement Officer
City, University of London
Jan 2025 - Present (6 months)
Managed welfare cases, actioned attendance queries, met with students, and chaired Support for Study meetings. Kept detailed records on cases and students, ensuring administrative trails were maintained thoroughly.
Revision Content Creator
GCSE Catch Up
Feb 2025 - Present (5 months)
Created GCSE English revision videos and resources, designing slides with knowledge, quotes, and techniques. Recorded content over slides and utilized Canva for production.
Mentor
One Degree
Oct 2024 - Present (9 months)
Volunteered as a mentor and tutor for GCSE students through a London Youth mentoring charity. Provided guidance on GCSE subjects, learning techniques, and application skills.
Freelance Writer
Getting In Ltd
Dec 2022 - Jan 2023 (1 month)
Wrote personal statements and CVs for clients based on detailed questionnaires, completing orders within two to three days or twenty-four hours for fast service. Managed monthly invoices and communicated with clients via email.
Blog/Content Writer
Society19, Online Lifestyle Magazine
Jun 2019 - Jul 2019 (1 month)
Pitched weekly articles and blog topics to an editor, writing and redrafting content based on editorial feedback. Received and applied SEO training to all blog posts and articles.
Student Conduct & Compliance Officer
St George’s, University of London
Jan 2024 - Dec 2024 (11 months)
Managed appeals, complaints, disciplinaries, Fitness to Study cases, and extension requests. Clerked panels and committees, wrote reports and minutes, and liaised with various university stakeholders.
English Tutor / English Cover Teacher
The Sheffield College
Mar 2022 - Oct 2023 (1 year 7 months)
Tutored English to 16-19-year-old English Language GCSE resit students, creating lesson plans and mock exam materials. Organized and led revision, study skills, and UCAS application sessions.
Editorial Assistant
Route 57, University Creative Writing Journal
May 2021 - Jun 2021 (1 month)
Collaborated with section editors to select the best submitted pieces for the journal issue. Read submissions, provided comments on strengths and weaknesses, and gave detailed edits considering the issue’s theme.
Founding Member
Women’s Equality Party Society
Nov 2019 - Mar 2021 (1 year 4 months)
Co-founded the society and co-led committee meetings. Successfully passed a motion and constitutional change at the party's conference to allow student societies to be established.
Arts Editor & Opinion Editor
Forge Press, University Newspaper
Jan 2018 - Jan 2021 (3 years)
Sourced, read, and copy-edited section articles written by students for the university newspaper. Uploaded and edited articles on WordPress, laid up content on Adobe InDesign, and live reported on SU elections.
Education
Degrees, certifications, and relevant coursework
City, University of London
Postgraduate Certificate, Higher Education
Undertaking a part-time Postgraduate Certificate in Higher Education. The program includes an Introductory Certificate leading to Associate Fellowship of the HEA, with remaining modules in 2026 for the full PG Cert and Fellowship by early 2027.
University of Sheffield
MA, Creative Writing
Grade: Distinction
Completed a Master of Arts in Creative Writing, focusing on advanced literary techniques and critical analysis. Achieved a Distinction grade, demonstrating high academic performance and mastery of the subject.
University of Sheffield
BA, English Literature
Grade: 2:1
Obtained a Bachelor of Arts in English Literature, developing strong analytical and critical thinking skills. Graduated with a 2:1 classification, reflecting a solid understanding of literary theory and history.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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