Open to opportunities

Iqra Bashir

@iqrabashir2

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Dedicated front-end developer with a passion for technology and compliance.

India

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What I'm looking for

I am looking for a role that allows me to leverage my front-end development skills while contributing to compliance and customer support initiatives in a dynamic environment.

I am a dedicated and highly motivated professional with a strong background in front-end development and compliance operations. My experience includes creating responsive web interfaces using HTML, CSS, JavaScript, and React.js, complemented by a solid understanding of regulatory compliance and documentation processes. I pride myself on my ability to manage client relationships effectively, streamline workflows, and ensure quality service delivery.

Throughout my academic journey, I earned a Master of Computer Applications from the University of Kashmir, where I completed a final year project focused on developing an E-Commerce website. My professional experience includes roles as a Compliance Executive and Customer Care Executive, where I honed my skills in technical support, compliance verification, and client communication. I am a quick learner and an effective communicator, always eager to embrace new challenges and optimize processes.

Experience

Work history, roles, and key accomplishments

Compliance Executive

Paywize Technologies Pvt. Ltd.

Oct 2024 - Present (9 months)

Reviewed and verified merchant documents to ensure compliance with internal policies and regulatory requirements. Coordinated with internal teams for onboarding, risk assessment, and account approvals, while also handling audit queries and preparing compliance reports.

Compliance Regulatory Compliance Risk Assessment Audit Reporting KYC

Customer Care Executive

Technovic Solutions Pvt. Ltd.

Oct 2022 - Present (2 years 9 months)

Provided technical and customer support to clients through phone and email communication, resolving issues promptly and effectively to ensure high satisfaction. Maintained accurate records of customer interactions, escalated complex cases, and assisted in preparing reports on customer feedback and service improvements.

Customer Support Technical Support Client Communication CRM Data Management Customer Satisfaction

Project Intern

National Institute of Electronics and Information Technology

Jun 2022 - Present (3 years 1 month)

Developed dynamic web applications using C#, ASP.NET, and MySQL. Successfully created the JKSTIC Scholarship Form as part of a web-based project.

C++ASP.NET MySQL Web Development Database Management Web Applications Software Development

Education

Degrees, certifications, and relevant coursework

University of Kashmir

Master of Computer Applications, Computer Applications

Grade: CGPA: 7.9

Activities and societies: Final Year Project: E-Commerce Website using HTML, CSS, JavaScript, and React.js.

Completed a Master of Computer Applications program, focusing on advanced computing concepts and software development. Developed an E-Commerce Website as a final year project, utilizing HTML, CSS, JavaScript, and React.js.

University of Kashmir

Bachelor of Computer Applications, Computer Applications

Grade: CGPA: 8.75

Activities and societies: Project: E-Learning Portal using HTML, CSS, and JavaScript.

Undertook a Bachelor of Computer Applications, gaining foundational knowledge in computer science and programming. Completed a project to build an E-Learning Portal using HTML, CSS, and JavaScript.