Ioana Barca

Assist with reporting, internal coordination, and network planning for performance
tracking and service improvements
Participate in daily planning and problem-solving to ensure smooth B2B operations
within the pallet network
Contributed to improved partner satisfaction by proactively addressing service delays
and communication gaps

Performance across multiple delivery teams within Amazon's last-mile delivery network.
Act as the primary liaison with Amazon area managers, ensuring real-time
resolution of service issues and alignment with contractual KPIs.
Optimize resource allocation and route planning to meet strict delivery targets
and maintain SLA compliance across routes.

Led over 30 multi-drop delivery drivers, ensuring efficient
routing and adherence to schedules.
Provided live support using Amazon Cortex and Chime to
resolve real-time delivery issues.
Improved on-time delivery rate by over 15% through
performance tracking and driver coaching.

Oversaw daily dispatch and route planning for a fleet of
drivers.
Ensured full vehicle and driver compliance with Amazon safety
and performance standards.
Delivered continuous feedback and coaching to maintain team
morale and consistent KPIs.

Completed a Master of Arts in Visual Arts Education, focusing on advanced pedagogical techniques and artistic expression. Developed a comprehensive understanding of visual arts education principles and practices.

Undertook Level 1 training at the Department for Teachers Training, gaining foundational skills in educational methodologies. Focused on practical teaching strategies and classroom management techniques.

Earned a Bachelor of Arts in Graphic & Illustration, developing strong skills in visual communication and design. Explored various artistic mediums and techniques to create compelling visual narratives.

Obtained a Level 3 Certificate in First Line Management, focusing on essential leadership and management skills. Gained proficiency in team supervision, operational planning, and performance monitoring.

Completed a Level 3 Diploma in Logistics and Supply Chain Management, acquiring in-depth knowledge of logistics operations. Studied supply chain optimization, inventory management, and distribution strategies.