Rodrigo Maldonado Conde

I provide punctual and professional airport transfer services to national and international guests across the hotel zones.
Responsible for route planning, vehicle maintenance, and customer satisfaction during all transfers.
Maintain consistent 5-star service ratings through excellent communication and attention to detail.
Act as a regional ambassador, offering local guidance and personalized exper

Built the IT department from the ground up, including infrastructure and ERP administration.
Implemented backup systems and authored security policies with 95% staff compliance rate.
Managed vendor contracts, procurement, and support for over 50 users in a fast-paced setting.
Streamlined billing and inventory processes by integrating and customizing ERP systems.

Delivered consulting to SMEs for ERP/CRM, cybersecurity, and CCTV implementations.
Taught “IT Solutions for Business,” blending theory with practical real-world applications.
Customized data protection and continuity systems tailored to individual client needs.
Promoted digital security practices through academic and on-site corporate workshops.

Oversaw day-to-day IT operations by maintaining ERP systems (Aspel Facture), managing data backups, and supporting email and web services to ensure smooth and secure business continuity.
Reduced IT-related policy violations by 60% by developing and enforcing technical documentation, including security policies and procedural manuals.
Provided technical support and training to staff, improving user

Oversaw annual IT budgets (ranging from $50K to $100K MXN), managed the email platform, staff attendance system, and comprehensive server backups. Implemented Contaq i-Facturación and Management Pro (ERP), streamlining financial and operational processes. Spearheaded the creation and continuous refinement of IT security policies, user manuals, and role-based ERP profiles—achieving 100% control ove

Led the MIS–BCLD (Bulk Customer Level Data) project to enhance data accuracy and regulatory compliance. Played a key role in EUC (End User Computer), IC (Information Classification), and CD (Clear Desk) initiatives, coordinating closely with Business Information Risk Officers (BIRO) across various lines of business. Monitored phishing sites and EnVision system alerts, and delivered targeted traini

Implemented standardized user-access profiles—covering creation, modification, and decommissioning—to safeguard mission-critical telecom systems. Maintained high-level communication across the organization, ensuring consistent security practices and procedures. Conducted physical audits of national data centers (SITES), pinpointing vulnerabilities and introducing corrective measures. Trained new p