@imranarehmani
Business Process Service Representative at Tata Consultancy Services (TCS), managing workflows and operational SLAs.
IndiaAt Tata Consultancy Services (TCS), I managed end-to-end business process workflows while ensuring adherence to quality parameters and operational SLAs.
I used MS Excel and database tools for operational tracking, report preparation, and process performance analysis. I also collaborated with service teams to streamline query resolution.
At Kochar Tech, I resolved inbound customer queries, escalated operational issues, and documented troubleshooting steps to support future workflows.
Work history, roles, and key accomplishments
Mar 2021 - Sep 2026 (5 years 6 months)
Managed end-to-end business process workflows, ensuring adherence to quality parameters and operational SLAs. Collaborated with cross-functional teams to streamline query resolution and improve customer satisfaction.
Kochar Tech
Mar 2019 - Feb 2021 (1 year 11 months)
Resolved inbound customer queries and escalated operational issues, consistently meeting target resolution times. Delivered technical and customer support, documenting interactions to optimize workflows.
Degrees, certifications, and relevant coursework
Bachelor of Commerce, Accounts
2015 - 2018
Grade: 50.00%
Bachelor of Commerce with specialization in Accounts from Sarojini Naidu College for Women (WBSU), completed in 2018 with 50.00% marks.
Higher Secondary (Class XII), Accounts
2013 - 2014
Grade: 70.00%
Higher Secondary (Class XII) with specialization in Accounts from Kendriya Vidyalaya (CBSE), completed in 2014 with 70.00% marks.
High School (Class X), PCBM
2011 - 2012
Grade: 70.00%
High School (Class X) with specialization in PCBM from Kendriya Vidyalaya (CBSE), completed in 2012 with 70.00% marks.
Software and tools used professionally
IndiaYou can contact Imrana and 90k+ other talented remote workers on Himalayas.
Message ImranaSign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
Join the remote work revolution
Himalayas is the best remote job board. Join over 250,000+ job seekers finding remote jobs at top companies worldwide.
Subham Chakraborty
Process Associate, Tata Consultancy Services
Farzana Sheikh
Process Associate, Tata Consultancy Services
Vanshaj Verma
Senior Customer Care Executive, Teleperformance Global Business Pvt. Ltd.
pravesh Kumar
Customer Service Rep Entry Ops, Target India
Nishant Pandey
Customer Service Representative, Tata Consultancy Service
Aadhya Jain
IT Engineer, Tata Consultancy Services Ltd.
Anjali Yadav
BPS Associate, Tata Consultancy Services
Pawan Khnera
Sr. Representative, Concentrix Daksh Services India Pvt Ltd
Suraj Bera
Senior Process Associate, Tata Consultancy Services
Jaismin Lal
Senior Associate, Tata Consultancy Services