Imad Mohsen

Coordinated cross-functional delivery for 35+ engineers, QA, DevOps, and Product Owners across 5+ concurrent cloud-communications and enterprise-platform projects, reporting directly to the CTO. Administered Jira as an organization administrator, building and maintaining dashboards and delivery analytics for milestone tracking, release readiness, and executive-level KPI reporting.

Provides ongoing IT and PMO consulting services.

Owned roadmap planning and feature prioritization for a bilingual academic enterprise system, managing the full software design lifecycle from concept through production deployment. Delivered a digital transformation that replaced over 80% of manual, paper-based processes with system-based workflows, significantly improving operational efficiency.

Managed backlog prioritization, sprint planning, and cross-functional alignment between business stakeholders and engineering teams for a secure e-payment platform. Configured and managed Jira projects, backlogs, and sprint tracking, utilizing JQL for progress and dependency visibility within a regulated environment.

Supported delivery of a B2B/B2C insurance-aggregator platform, assisting the Project Manager across an international team of 13+ spanning mobile, frontend, backend, DevOps, QA, and UI/UX. Analyzed sprints, delivery data, and backlogs; estimated work plans, team capacity, and releases; and prepared reports and dashboards using Jira, Confluence, and Miro.

Managed a B2B SaaS CRM/ERP product (UMAN) from vision through release, defining release scope and priorities based on customer needs and business goals.

Delivered ITIL-aligned, 1st-level IT support to a multinational client, Dialog Semiconductor, handling incident and service-request workflows using Jira.

Provided IT support across a 4-building school campus with 400+ PCs, 7 servers, 100+ projectors, and 80+ CCTV cameras on Wi-Fi and Ethernet networks.

Developed scalable web applications and APIs (PHP, JavaScript, MySQL, Bootstrap) and led a team to 1st place at the Google I/O Extended Ramallah hackathon (2013).

Certified ScrumMaster (CSM) certification from Scrum Alliance.

Project Management Professional (PMP) certification from the Project Management Institute.

ITIL Foundation certification from AXELOS.