Open to opportunities

Iliana Burgos

@ilianaburgos

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Detail-oriented accounting specialist with strong financial analysis skills.

Zimbabwe

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What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

As an Accounting Specialist with over three years of experience, I have honed my skills in financial reporting, accounts payable, and general ledger reconciliation. My role at the City of Rowlett involved conducting audits of procurement card transactions and ensuring compliance in travel expense reports, which has strengthened my attention to detail and analytical abilities.

In addition to my technical skills, I pride myself on my customer service experience gained through my previous roles at the City of Garland. I effectively managed customer inquiries and complaints, demonstrating my ability to communicate clearly and resolve issues efficiently. I am passionate about leveraging my finance background to contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

Accounting Specialist

City of Rowlett

Feb 2022 - Jan 2025 (2 years 11 months)

Conducted audits of procurement card transactions across all city departments. Reviewed and verified travel expense reports for compliance and accuracy. Processed and issued weekly accounts payable check runs.

Accounts Payable Financial Reporting Auditing Microsoft Excel

Court Services Assistant

City of Garland

Mar 2021 - Feb 2022 (11 months)

Processed and entered citations accurately into the system. Prepared and verified deposit transactions to ensure accuracy and compliance. Assisted citizens by scheduling court appearances and processing payments.

Data Entry Payment Processing Customer Service Document Management Compliance

Customer Service Representative

City of Garland

Aug 2019 - Mar 2021 (1 year 7 months)

Provided exceptional customer service by assisting citizens with utility bill inquiries. Managed and resolved customer complaints, escalating issues to supervisors when necessary. Handled a high volume of calls, managing over 50 customer interactions daily.

Customer Service Complaint Handling Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

East Texas A&M University

Bachelor of Business Administration, Finance

Activities and societies: GFOA Scholarship Recipient – Jeffrey L. Esser Career Development 2025

Pursued a Bachelor of Business Administration with a focus on Finance. Expected to graduate in May 2026. Recipient of the GFOA Scholarship – Jeffrey L. Esser Career Development 2025.