I've supported K-Electric customer connection operations at CareerGraph PrimeHR, managing application processing, data validation, operational reporting, workflow coordination, and customer inquiries while meeting SLA and turnaround-time targets.
Previously at Qavi Technology, I built Kibana dashboards and Logstash ingestion pipelines, administered Elasticsearch and Wazuh, and used Elastic Machine Learning for anomaly detection and proactive monitoring. At Trio Tech System, I monitored IT infrastructure, managed incidents through resolution, troubleshot end-user systems, and developed automation scripts to improve operational efficiency.
