I've led payment and provider partnerships for an iGaming company, owning the operational and commercial performance of 12+ PSPs across SEA markets. I scaled the PSP portfolio from 8 to 22 by integrating local rails and e-wallets, expanding regional coverage and improving net processing margins.
I designed dynamic cashier routing and gateway cascading to reduce checkout drop-offs and improve approval rates across high-risk corridors. By standardizing onboarding through templates, checklists, and automated test flows, I reduced API integration time from eight to five weeks.
I've negotiated MDR, rolling reserves, and FX margins to generate $500K in incremental profit in six months while releasing trapped merchant liquidity. I also built real-time monitoring and automated alerting for transaction drop-offs and provider downtime, enabling failover routing and minimizing outage impact.
Earlier, I managed commercial performance across SEA payment channels, negotiated vendor agreements that reduced costs by 32%, and handled international payments, AML/KYC/KYB due diligence, reconciliations, and trade settlements in banking. I bring hands-on experience across PSP sourcing, payment orchestration, SLA enforcement, contract management, and cross-functional escalation management.
