Hellen Ramos

Organized and coordinated weddings, birthdays, and social events, including client acquisition, logistics planning, supplier coordination, budget management, and event follow-up.

Performed patient reception and triage, provided nursing care, planned and coordinated the nursing team, and guided patients and families to ensure safe, humanized, and quality care.

Managed the entire business, including customer service and loyalty, purchasing, sales, cash and billing, supplier management, stock control, and daily store coordination.

Provided personalized customer service, managed inquiries and incident resolution, and supported administrative processes and documentation.

Coordinated the nursing team in adult and pediatric emergency areas, planned and organized healthcare assistance, supervised protocols, and led multidisciplinary teams in high-pressure environments.

Coordinated customer service and patient follow-up, managed schedules, documentation, and administrative processes, handled phone inquiries, organized files, and coordinated with the care team in a fully remote role.

Bachelor's degree in Nursing from the Federal University of Mato Grosso do Sul, Campus de Três Lagoas, Brazil.