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Helen C, Nwatu

@helencnwatu

Call Representative for a MasterCard-Sponsored Community Program, scheduling participant interviews and handling inquiries.

Nigeria

Message

As a Call Representative for the MasterCard-Sponsored Community Program (Terra Kulture & ANANSE), I schedule participant interviews, handle inquiries, and coordinate follow-ups. I maintain accurate communication records while meeting daily targets.

Previously, I conducted community surveys and field data collection for Danish Refugee Council (DRC), Brooks Insight, and Lindi Peace Foundation. I’ve also supported community development and agricultural extension activities with the Ministry of Agriculture and Rural Development, Joseph Gomwalk Secretariat, Jos.

Experience

Work history, roles, and key accomplishments

Current

Call Representative

Current

MasterCard-Sponsored Community Program (Terra Kulture & ANAN

Aug 2026 - Present (2 months)

Schedule interviews and coordinate outreach with programme participants. Handle participant inquiries professionally and maintain accurate records of interactions.

Customer Service Communication Skills Scheduling Record keeping Data Entry Follow up Excel Google Form

Current

NYSC Member

Current

Ministry of Agriculture and Rural Development

Jan 2026 - Present (9 months)

Support community development and field assignments. Assist with agricultural extension, documentation, reporting, and administrative tasks.

Community Engagement Documentation Reporting Administrative Support Fieldwork

Field Volunteer

Lindi Peace Foundation

Sep 2025 - Oct 2025 (1 month)

Engaged directly with community members, provided information, and responded to questions. Supported outreach activities and maintained accurate records of community interactions.

Community Engagement Communication Skills Outreach Record keeping

Field Officer / Enumerator

Danish Refugee Council

Jan 2022 - Feb 2025 (3 years 1 month)

Conducted community surveys and data collection activities for programme monitoring. Coordinated with supervisors on data quality assurance and maintained accurate records.

Data Collection Survey Community Engagement Communication Skills Data Quality Assurance Record keeping KOBOToolbox ODK Collect

Enumerator

Brooks Insight

Feb 2024 - Apr 2024 (2 months)

Conducted household and community surveys using structured questionnaires. Collected, verified, and submitted field data using KoboCollect, ensuring data quality.

Data Collection Survey Kobocollect Data Quality Record keeping Communication Skills