Open to opportunities

Heidi Hosinger

@heidihosinger

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Compassionate registered nurse with expertise in behavioral health.

United States

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What I'm looking for

I am looking for a role that allows me to support individuals in crisis while fostering a collaborative and compassionate work environment.

I am a dedicated registered nurse with over a year of experience in a behavioral health setting, complemented by eight years in crisis management. My educational background includes a Bachelor of Science in Psychology and an RN degree, which equips me with a unique perspective on patient care. I am passionate about providing compassionate care to individuals facing psychiatric illnesses and addiction disorders, and I thrive in environments where I can make a meaningful impact.

At Summit Oaks Hospital, I have honed my skills in running nursing groups and training new employees, while also being highly trained in verbal de-escalation and trauma-informed care. My previous role as a Crisis Supervisor at Crisis Text Line allowed me to manage a team of counselors, providing real-time coaching and support during critical situations. I take pride in my ability to build rapport with patients and colleagues alike, ensuring a supportive and safe environment for all.

Experience

Work history, roles, and key accomplishments

Current

Registered Nurse

Current

Summit Oaks Hospital

Apr 2024 - Present (1 year 3 months)

Cared for adults, adolescents, and children with psychiatric illnesses and addiction disorders through detox and rehab. Ran nursing groups, provided teaching to new employees, and was highly trained in verbal deescalation, trauma informed care, and handle with care.

Patient Care Psychiatric Nursing Addiction Treatment Detox Rehabilitation Group Therapy Training Trauma Informed Care

Mental Health Associate

Summit Oaks Hospital

Jan 2020 - Present (5 years 6 months)

Responsible for running group therapies, conducting 1:1 observations, and observing/reporting on patient behavior for detox/rehab and psychiatric adults, adolescents, and children. Built rapport during patient management to deescalate situations effectively.

Group Therapy Patient Observation Behavioral Health Detox Rehabilitation Crisis Intervention Patient Management

Supervisor

Crisis Text Line

Aug 2018 - Present (6 years 11 months)

Managed up to 25 crisis counselors at a time, providing real-time coaching on their cases. Worked with counselors and authorities for imminent risk cases to ensure individual safety.

Crisis Management Coaching Risk Assessment Case Management Team Leadership Communication Problem Solving

Crisis Counselor

Crisis Text Line

Jun 2017 - Present (8 years 1 month)

Risk assessed each case and deescalated imminent risk situations. Analyzed effective help for individuals and provided suggestions and encouragement.

Crisis Intervention Risk Assessment Case Management Active Listening Empathy Support Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Trinitas School of Nursing

RN Program, Nursing

Grade: Honors

Graduated with honors in December 2023 from the Trinitas School of Nursing. This program provided comprehensive training in nursing practices.

Australian Online Courses

Certificate, Child and Adolescent Mental Health

Completed a Child and Adolescent Mental Health Certificate, focusing on symptom identification of various disorders and treatment options. This enhanced understanding of mental health in younger populations.

Rutgers University Behavioral Healthcare

Behavioral Assistant Certification, Behavioral Healthcare

Obtained certification as a Behavioral Assistant from Rutgers University Behavioral Healthcare. This certification was valid from December 2019 to December 2022.

Capella University

Bachelor of Science, Psychology

Grade: 4.0 GPA

Earned a Bachelor of Science in Psychology in February 2019, graduating with a perfect 4.0 GPA. The curriculum provided a strong foundation in psychological principles and research methods.

Union County College

Associates in Applied Science, Social Services

Grade: 4.0 GPA

Completed an Associates in Applied Science for Social Services in December 2017, achieving a 4.0 GPA. This program equipped me with essential skills for social service roles.