Open to opportunities

Hayley XO

@hayleycalpey

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Emerging music and entertainment professional with strong interpersonal skills.

United States

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What I'm looking for

I am looking for a role in a dynamic entertainment team where I can support artists and contribute to creative projects.

I am an emerging music and entertainment professional with a proven ability to thrive in fast-paced, high-stakes environments. My hands-on internship at a top talent agency allowed me to gain direct experience in artist support, scheduling, and operational logistics. With over 5 years of customer service experience, I have developed a strong track record of effective communication, organization, and problem-solving under pressure.

My passion lies in supporting artists and the creative teams behind the scenes, ensuring seamless execution of projects and daily operations. I hold a B.A. in Communication Studies with a concentration in Commercial Music Business, and I am eager to bring my strong interpersonal skills and industry insight to a forward-thinking entertainment team.

Experience

Work history, roles, and key accomplishments

Talent Agent Assistant Intern

Lock Talent Inc.

Apr 2024 - Present (1 year 3 months)

Coordinated auditions, maintained detailed calendars, and managed travel logistics for a diverse roster of 150 talent across film, television, and commercial projects. Served as a key communication liaison between agents, clients, casting directors, and industry professionals—responding to inquiries with professionalism and urgency via phone and email.

Artist Support Scheduling Logistics Client Communication Administrative Support Talent Management Casting Networks Breakdown Express Workflow Optimization

Service Professional/Shift Leader

Olive Garden

Mar 2024 - Present (1 year 4 months)

Led front-of-house operations during high-volume shifts, coordinating closely with kitchen staff to ensure seamless service and a positive, team-oriented culture. Resolved guest concerns with professionalism and efficiency, maintaining high satisfaction levels and contributing to a consistent, high-quality dining experience.

Leadership Communication Problem Solving Team Management Staff Training Operational Consistency Employee Engagement

Server

Olive Garden

Jan 2022 - Present (3 years 6 months)

Delivered attentive, personalized service to a high volume of guests, ensuring a seamless and enjoyable experience in a fast-paced environment. Proactively resolved client concerns with professionalism and empathy, maintaining a welcoming atmosphere and reinforcing brand loyalty.

Customer Service Time Management Multitasking Team Collaboration Brand Loyalty

Education

Degrees, certifications, and relevant coursework

Florida Atlantic University

Bachelor of Arts, Communication Studies

2021 -

Completed a Bachelor of Arts in Communication Studies with a concentration in Commercial Music Business. Developed strong interpersonal skills and industry insight relevant to the entertainment sector.