Open to opportunities

Hayley Bullen

@hayleybullen

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Detail-oriented ROI Specialist with expertise in medical coding.

United States

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What I'm looking for

I seek a role that values accuracy and compliance in healthcare, offering opportunities for professional growth and collaboration.

I am a dedicated ROI Specialist with a strong background in medical coding and health information management. With certifications including Certified Coding Associate (CCA) and extensive experience in processing release of information requests, I ensure compliance with HIPAA guidelines while maintaining the integrity of patient data.

Throughout my career, I have honed my skills in various healthcare settings, from public health offices to private practices. My proficiency in electronic health record systems, such as eClinicalWorks and Allscripts, allows me to efficiently manage patient information and support clinical operations. I am passionate about improving healthcare processes and contributing to patient care through accurate coding and documentation.

Experience

Work history, roles, and key accomplishments

Current

ROI Specialist

Current

Sharecare

Oct 2024 - Present (8 months)

Accessed electronic health records (EHR) for HCA facilities nationwide to process various release of information requests, adhering strictly to HIPAA guidelines. Processed requests for Disability Determination Services (DDS), insurance companies, provider facilities, Veteran Administration Health Centers, and patients.

Citrix HDS (Health Data Services)HIPAA Data Entry

Public Health Office Assistant

Dyer County Health Department

Sep 2022 - Present (2 years 9 months)

Managed patient appointments, enrolled and maintained WIC participants, and handled patient and insurance payments. Entered and updated patient information, verified medical insurance, and operated a multi-line telephone system.

Vrism Citrix CPT

Secretary Receptionist

Olympic Family Practice

May 2021 - Present (4 years 1 month)

Balanced doctor schedules, collected and posted patient and insurance payments, and managed patient information and medical insurance verification. Operated a multi-line telephone system and processed medical records requests.

Scheduling Insurance Verification

Patient Services Representative

Austin Regional Clinic

May 2009 - Present (16 years 1 month)

Assisted patients with check-in and payment paperwork, verified medical insurance coverage, and processed copayments. Compiled daily financial records and scheduled routine and follow-up appointments.

Scheduling

Medical Records Clerk

The Doctors Clinic

Jul 2001 - Present (23 years 11 months)

Reviewed medical records for completeness, filed records alphabetically and numerically, and adhered to all facility and legal guidelines. Created new physical and computer-based files and processed medical records requests.

Data Entry Documentation

Education

Degrees, certifications, and relevant coursework

King's West School

High School Diploma, General Studies

Completed high school education. This foundational learning prepared for further studies and professional development.

Allied Business Schools, Inc.

Certificate of Completion, Medical Sciences

Completed a certificate program focusing on Medical Terminology, Anatomy, Physiology, Pathology, and Pharmacology. This coursework provided a strong foundation in medical sciences.