Haya Saadeh

Spearheaded operational turnaround of the Amman–Antalya route, increasing load factor to 85% across 4 weekly flights within one season and driving route to near break-even performance while leading onboarding and training for local teams.

Managed corporate and group travel accounts processing 50+ bookings monthly and logistics for groups of 30+, mentored junior consultants, and maintained long-term client relationships driving repeat business.

Coordinated end-to-end patient journeys and served as primary Arabic–English interpreter and cultural liaison, improving cross-departmental communication and supporting clinical workflows in the psychology clinic.

Supported travel agencies across Jordan as primary contact, resolved ticketing queries, organized industry events to promote routes, and managed reservations using Galileo and Amadeus GDS.

Processed airline reservations via Galileo GDS, handled customer inquiries and itineraries, and assisted in onboarding new staff by sharing ticketing procedures and system knowledge.

Activities and societies: Elected MBA Program Representative; coursework in Leadership, Strategic Decision-Making, People Management, Supply Chain, European Business Contexts.

MBA candidate focusing on leadership, strategic decision-making, people management, and supply chain; elected MBA Program Representative.

Grade: Very Good

Bachelor's degree in Tourism Management with coursework and training in tourism operations and service management; graduated with Very Good grade.