Haya fahoum
@hayafahoum
QA professional skilled in manual and automated testing with SQL expertise.
What I'm looking for
I am a detail-oriented QA professional with hands-on experience in both manual and automation testing, grounded in STLC, SDLC and Agile practices. I bring practical exposure to Selenium, SQL Server, ASP.NET and data-driven test approaches that improve product quality.
My background includes customer-facing technical support roles where I resolved issues via Salesforce and multi-channel support, which strengthened my troubleshooting, communication and collaboration with cross-functional teams. I have delivered tested web applications and dashboards, earning high project grades and academic honors.
I am seeking a full-time QA role where I can contribute to quality processes, drive efficient test planning and execution, and deliver user-focused digital solutions while continuing to grow my automation and analytics capabilities.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Babcom Centers
Jan 2024 - Jan 2025 (1 year)
Delivered accurate, timely customer solutions in high-pressure environments, strengthening communication and analytical skills and improving client satisfaction.
Technical Support Specialist
Webhelp Israel
Jan 2023 - Jan 2024 (1 year)
Resolved technical issues for Google Workspace customers via Salesforce CRM across email and phone channels, improving issue resolution and client satisfaction while gaining exposure to front-end and cloud environments.
Education
Degrees, certifications, and relevant coursework
Technion - Israel Institute of Technology
QA Course, Quality Assurance
2024 - 2024
Completed a QA course focused on STLC, SDLC, manual testing, and test automation.
Product Experts
Data Analytics Course, Data Analytics
2023 - 2023
Completed a Data Analytics course covering SQL, Excel, and Tableau.
Netanya Academic College
Bachelor of Science, Information Systems
2019 - 2022
Grade: GPA:85
Bachelor of Science in Information Systems; graduated with honors and a GPA of 85.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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