Open to opportunities

Haya fahoum

@hayafahoum

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QA professional skilled in manual and automated testing with SQL expertise.

Israel

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What I'm looking for

I am looking for a full-time QA role where I can drive test planning and automation, collaborate in Agile teams, and grow my analytics and automation skills while delivering high-quality user-focused solutions.

I am a detail-oriented QA professional with hands-on experience in both manual and automation testing, grounded in STLC, SDLC and Agile practices. I bring practical exposure to Selenium, SQL Server, ASP.NET and data-driven test approaches that improve product quality.

My background includes customer-facing technical support roles where I resolved issues via Salesforce and multi-channel support, which strengthened my troubleshooting, communication and collaboration with cross-functional teams. I have delivered tested web applications and dashboards, earning high project grades and academic honors.

I am seeking a full-time QA role where I can contribute to quality processes, drive efficient test planning and execution, and deliver user-focused digital solutions while continuing to grow my automation and analytics capabilities.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Babcom Centers

Jan 2024 - Jan 2025 (1 year)

Delivered accurate, timely customer solutions in high-pressure environments, strengthening communication and analytical skills and improving client satisfaction.

Customer Support Communication Troubleshooting CRM Data Entry Problem Solving Multitasking

Technical Support Specialist

Webhelp Israel

Jan 2023 - Jan 2024 (1 year)

Resolved technical issues for Google Workspace customers via Salesforce CRM across email and phone channels, improving issue resolution and client satisfaction while gaining exposure to front-end and cloud environments.

Technical Support Salesforce CRM Google Workspace Troubleshooting Cloud Services