Hasana Khatoon
@hasanakhatoon
I combine microbiology teaching and research with customer operations experience across phone, email, and chat support.
IndiaWhat I'm looking for
I've taught undergraduate and postgraduate microbiology at Anwarul Uloom College, where I led the department, designed lessons and experiments, and supported students through remedial classes.
My research includes published work on COVID-19 and bacterial drug resistance in the Musi River, alongside project work producing citric acid from fruit waste using locally isolated Aspergillus niger.
In operations roles at Genpact and Eternity Digi Infotech, I handle customer queries, resolve complaints, maintain records, follow service standards, and escalate complex issues when needed.
Experience
Work history, roles, and key accomplishments
Executive Operations
Eternity Digi Infotech
Apr 2026 - Present (5 months)
Handles customer queries via phone, resolves complaints professionally, provides accurate service information, maintains records, and ensures positive customer experience.
Education
Degrees, certifications, and relevant coursework
Mumtaz College, Malakpet
Master of Science, Microbiology
2016 - 2018
Grade: 71%
Pursued Master of Science in Microbiology, achieving 71%.
Pragathi Degree College For Women
Bachelor of Science, Microbiology
2013 - 2016
Grade: 62%
Completed Bachelor of Science in Microbiology, achieving 62%.
M.S Junior College
Intermediate, Bi.P.C.
2011 - 2013
Grade: 75.60%
Completed Intermediate in Bi.P.C., achieving 75.60%.
Afroze High School
SSC, General
Grade: 80.17%
Completed SSC, achieving 80.17%.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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