At ING Americas, I lead KYC onboarding, periodic reviews, event-driven reviews, and enhanced due diligence for project finance and commodities clients across multiple jurisdictions. I assess ownership, sanctions, adverse media, and jurisdictional risk, and prepare audit-ready evidence and MLRO waiver requests.
I co-developed and launched Microsoft 365 Copilot agents for KYC/CDD guidance and GRID processes, contributing prompt design, source curation, testing, user materials, and governance coordination.
At BNP Paribas, I coordinated KYC onboarding and recertification for corporate and institutional clients. I also conducted client research and outreach, achieving a 95% first-time completeness rate, and contributed to workflow improvements that reduced handoff delays by 25%.

