Gunjan Soni

At Dell International Services, I lead enterprise and consumer support operations as an Acting Team Lead, guiding engineers through complex hardware, operating system, and customer escalations.

I own critical issues end-to-end, using application logs, system utilities, and diagnostic tools to identify root causes while maintaining 100% SLA and performance KPI compliance.

I strengthen team capability through technical training, onboarding, documentation, and standardized best practices that improve user self-sufficiency and support quality. My leadership and customer experience work have earned Inspire, Bravo, and Shout-Out Awards, alongside peak Remote Resolve survey scores for six consecutive months.

Previously at HP Inc., I supported desktops, notebooks, workstations, and network issues across chat, email, and calls while mentoring colleagues and delivering new-hire training.