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Grateful Prosper Juma Juma

@gratefulprosperjumaj

Banking compliance analyst at NCBA Bank applying KYC and AML controls and investigating operational discrepancies.

At NCBA Bank, I apply KYC and AML procedures during customer onboarding and account servicing, supporting regulatory compliance and internal policy.

I investigate customer queries and operational discrepancies through the CRM system, and prepare KPI and operational reports for management. I also support governance, risk, and internal control processes and maintain records for audit readiness.

Previously, I verified employee documentation as an HR Assistant at NCBA Bank and reviewed quality records at Godrej Kenya. I hold an AML Certification and a BSc in Chemistry (First Class Honours) from the University of Nairobi.

Experience

Work history, roles, and key accomplishments

Current

Operations Assistant

Current

NCBA Bank

Jan 2024 - Present (2 years 9 months)

Apply KYC and AML procedures during customer onboarding and account servicing, ensuring compliance with regulatory requirements. Investigate and resolve customer queries and operational discrepancies, and prepare KPI and operational reports for management.

KYC AML Transaction Monitoring Regulatory Compliance CRM Root Cause Analysis Documentation Governance Risk Management Microsoft Office Power BI

HR Assistant

NCBA Bank

Jan 2023 - Dec 2023 (11 months)

Verified employee documentation for compliance with company policy, escalating and resolving discrepancies. Maintained accurate and confidential records and databases, and prepared HR reporting and recruitment analytics for management review.

Documentation Review Compliance Records Management HR Reporting Recruitment Analytics Onboarding

Quality Control Analyst

Godrej Kenya

Jan 2022 - Dec 2022 (11 months)

Conducted data verification and documentation reviews to ensure compliance with quality and regulatory standards. Performed root cause analysis on non-conformities and prepared detailed reports on discrepancies and corrective actions.

Data Verification Documentation Review Root Cause Analysis Regulatory Compliance Audit