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Gradi Epumba

@gradiepumba

IT support professional at SCPT and LOMO Medical and University who maintained systems and improved management software.

Congo, The Democratic Republic of the

Message

At SCPT (CONGOLESE POST AND TELECOMMUNICATIONS COMPANY), I provided technical support, maintained IT equipment, and managed user accounts and access permissions.

I also diagnosed software and application issues and performed regular data backups to support data security.

At LOMO MEDICAL AND UNIVERSITY, I designed and maintained management software, analyzed specifications, and trained users.

I provided technical assistance and improved the software based on user feedback. My background also includes network and IT infrastructure management, data analysis, and project management.

Experience

Work history, roles, and key accomplishments

Software Designer and Support

LOMO Medical and University

Aug 2023 - Sep 2023 (1 month)

Designed and maintained management software, trained users, analyzed and managed software specifications, provided technical assistance, and improved software based on user feedback.

Software Design Software Maintenance User Training Requirements Analysis Technical Support Continuous Improvement

IT Support and Maintenance

SCPT (Congolese Post and Telecommunications Company)

Apr 2023 - May 2023 (1 month)

Provided technical support to users, maintained IT equipment, managed user accounts and access permissions, diagnosed and resolved software issues, and performed regular data backups.

Technical Support IT Maintenance User Account Management Access Control Troubleshooting Data Backup Data Security

Education

Degrees, certifications, and relevant coursework

Alison

Business Administration, Business Administration

2024 - 2024

Completed a course in Business Administration through Alison in May 2024.

Alison

Project Management, Project Management

2024 - 2024

Completed a course in Project Management through Alison in April 2024.

Leadership Academia University

Bachelor's Degree, Network and IT Infrastructure Management

2020 - 2023

Bachelor's degree in Network and IT Infrastructure Management from Leadership Academia University, Faculty of Computer Science, from October 2020 to October 2023.