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Grace Waihenya

@gracewaihenya

Data annotation specialist at FUZU, labeling image and video datasets for AI and machine learning projects.

At FUZU, I annotated and labeled image and video datasets for AI and machine learning projects, following project requirements and quality guidelines. I also reviewed labeled data, corrected errors, and maintained consistent annotation standards.

As a freelance data annotation specialist, I annotated LiDAR point clouds for self-driving car and computer vision projects and performed semantic segmentation. Earlier, at MAJOREL KENYA, I handled customer contacts, maintained records in Zendesk and Beehive, and provided virtual assistance and data entry support.

Experience

Work history, roles, and key accomplishments

Data Labeller

Fuzu

Jan 2024 - Dec 2025 (1 year 11 months)

Annotated and labelled large-scale image and video datasets according to project requirements and quality guidelines. Performed quality checks and maintained annotation standards across high-volume datasets.

Data Annotation Image Labelling Video Labelling Quality Control Data Verification Attention To Detail Time Management

Customer Service Agent

Majorel Kenya

Apr 2021 - Dec 2023 (2 years 8 months)

Handled customer contacts via phone and written correspondence, providing professional resolutions. Maintained accurate customer records using CRM and digital platforms, and analyzed performance against KPIs.

Customer Service CRM Zendesk Beehive Data Entry Communication Skills Problem Solving KPI Analysis

Data Annotation Specialist

Remote Task Platform

Jan 2023 - Dec 2023 (11 months)

Annotated LiDAR point cloud data for self-driving car and computer vision projects, performing semantic segmentation and quality verification. Worked independently in a remote environment while meeting productivity and quality targets.

LiDAR Annotation Semantic Segmentation Image Classification Quality Assurance Data Verification Remote Work Productivity

Customer Service Agent

Classic Tea Café

Jan 2016 - Sep 2019 (3 years 8 months)

Provided professional customer support by handling complaints and resolving concerns. Maintained detailed records of interactions and coordinated with colleagues to ensure smooth service delivery.

Customer Service Complaint Resolution Record keeping Teamwork Communication Skills

Sales Agent

Aquila Vodka

Oct 2015 - May 2016 (7 months)

Registered new customers and maintained accurate daily client records. Promoted and sold products, generated leads, and processed payments while working toward sales targets.

Sales Customer Relationship Management Lead Generation Payment Processing Communication Skills