Grace MwauraGM
Open to opportunities

Grace Mwaura

@gracemwaura

Organized HR professional with strong customer service skills.

Kenya
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What I'm looking for

I seek a dynamic role in HR or administration, focusing on growth and development.

I am a highly organized and efficient professional with a Diploma in Human Resource Management and a recent Master HR Skills Course. My experience spans administrative support and customer service, where I excel at creating welcoming environments for clients and ensuring smooth office operations. I am proficient in various administrative tasks, including filing, record keeping, and data entry, with a strong command of Microsoft Office Suite.

During my internship at Nairobi City Water and Sewerage Company, I participated in the development and implementation of HR strategies, assisted in recruitment processes, and handled employee relations. My previous roles in customer care and as a brand ambassador have honed my communication and conflict resolution skills, allowing me to effectively address customer concerns and enhance brand awareness.

Experience

Work history, roles, and key accomplishments

NC

Front Office Operations

NATURARC Consultants

Jul 2016 - Dec 2018 (2 years 5 months)

Performed administrative duties including typing, printing, and document filing for easy retrieval. Managed internal and external calls and assisted with the shortlisting and calling of candidates for interviews.

GH

Human Resource Intern

Guru Nanak Sikh Hospital

Sep 2015 - Nov 2015 (2 months)

Supported the recruitment process by longlisting candidates and coordinating written interviews. Maintained relevant HR databases and filing systems, providing administrative support to the office.

Education

Degrees, certifications, and relevant coursework

CS

Corporate Staffing

Master HR Skills Course, Human Resource Management

Completed a Master HR Skills Course to enhance expertise in human resource management. Gained advanced knowledge and practical skills relevant to modern HR practices.

Mount Kenya University logoMU

Mount Kenya University

Diploma, Human Resource Management

Obtained a Diploma in Human Resource Management, covering core principles and practices. Developed a strong foundation in HR functions, including recruitment, employee relations, and compliance.

MS

Makuyu Girls' High School

Kenya Certificate of Secondary Education (KCSE), General Studies

Completed secondary education, earning the Kenya Certificate of Secondary Education. Focused on a broad curriculum to build foundational academic skills.

OS

Oloosurutia Primary School

Kenya Certificate of Primary Education (KCPE), General Studies

Completed primary education, earning the Kenya Certificate of Primary Education. Developed fundamental literacy and numeracy skills.

Tech stack

Software and tools used professionally

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