Grace Mwaura
@gracemwaura
Organized HR professional with strong customer service skills.
What I'm looking for
I am a highly organized and efficient professional with a Diploma in Human Resource Management and a recent Master HR Skills Course. My experience spans administrative support and customer service, where I excel at creating welcoming environments for clients and ensuring smooth office operations. I am proficient in various administrative tasks, including filing, record keeping, and data entry, with a strong command of Microsoft Office Suite.
During my internship at Nairobi City Water and Sewerage Company, I participated in the development and implementation of HR strategies, assisted in recruitment processes, and handled employee relations. My previous roles in customer care and as a brand ambassador have honed my communication and conflict resolution skills, allowing me to effectively address customer concerns and enhance brand awareness.
Experience
Work history, roles, and key accomplishments
Human Resources Intern
Nairobi City Water and Sewerage Company
Oct 2023 - Dec 2023 (2 months)
Participated in the development and implementation of HR strategies aligned with business objectives. Assisted in recruitment, employee relations, CBA negotiations, and monitoring human resource laws in Kenya.
Customer Care
Safaricom
Jan 2022 - Jan 2023 (1 year)
Provided premium customer service to high-value corporate clients, addressing their concerns and questions. Prepared product and customer reports by gathering data from customer interactions.
Brand Ambassador
Top-line Marketing Agency
Mar 2019 - Aug 2021 (2 years 5 months)
Represented the company at product launches, events, and trade shows, maintaining a positive brand image. Monitored customer feedback and complaints, tracking preferences, metrics, and media campaigns.
Front Office Operations
NATURARC Consultants
Jul 2016 - Dec 2018 (2 years 5 months)
Performed administrative duties including typing, printing, and document filing for easy retrieval. Managed internal and external calls and assisted with the shortlisting and calling of candidates for interviews.
Human Resource Intern
Guru Nanak Sikh Hospital
Sep 2015 - Nov 2015 (2 months)
Supported the recruitment process by longlisting candidates and coordinating written interviews. Maintained relevant HR databases and filing systems, providing administrative support to the office.
Education
Degrees, certifications, and relevant coursework
Corporate Staffing
Master HR Skills Course, Human Resource Management
Completed a Master HR Skills Course to enhance expertise in human resource management. Gained advanced knowledge and practical skills relevant to modern HR practices.
Mount Kenya University
Diploma, Human Resource Management
Obtained a Diploma in Human Resource Management, covering core principles and practices. Developed a strong foundation in HR functions, including recruitment, employee relations, and compliance.
Makuyu Girls' High School
Kenya Certificate of Secondary Education (KCSE), General Studies
Completed secondary education, earning the Kenya Certificate of Secondary Education. Focused on a broad curriculum to build foundational academic skills.
Oloosurutia Primary School
Kenya Certificate of Primary Education (KCPE), General Studies
Completed primary education, earning the Kenya Certificate of Primary Education. Developed fundamental literacy and numeracy skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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