Open to opportunities

GRACE HETA

@graceheta

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Driven data scientist with expertise in machine learning and web development.

Kenya

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What I'm looking for

I am seeking a challenging position where I can leverage my expertise in data science and web development to drive success in a dynamic environment.

I am an exceptionally driven and goal-oriented individual with a strong academic background, having graduated with a Bachelor of Science in Computer Science from The Co-operative University of Kenya, earning Second Class Honors Upper Division. My educational journey is complemented by prestigious certifications in Data Science and Machine Learning from IBM and Data Camp, which have equipped me with the skills necessary to excel in the realm of data science.

In my professional roles, I have demonstrated technical proficiency and a commitment to excellence. As a Customer Service Assistant at Fastest Cakes Kenya, I excelled in providing exceptional customer service, ensuring client satisfaction through effective communication and problem resolution. My experience as an Office Administrator at Sheria Housing Co-operative Society further honed my organizational skills and attention to detail, while my role as a Technical Officer at AgroTech Plus allowed me to lead the development of a user-centric website, showcasing my web development capabilities.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Assistant

Current

Fastest Cakes Kenya

Apr 2024 - Present (1 year 1 month)

As a Customer Service Assistant, I excel in providing exceptional customer service, managing inquiries through various channels, and ensuring accurate order processing and timely delivery. I prioritize resolving customer complaints and collaborate with team members to enhance service efficiency.

Customer Service Communication Order Management Team Collaboration

Office Administrator

Sheria Housing Co-operative Society

Jun 2023 - Jul 2023 (1 month)

As an Office Administrator, I executed various administrative tasks with meticulous attention to detail. I prioritized customer satisfaction through timely resolution of queries and implemented systematic record-keeping practices to enhance internal efficiency.

Time Management Customer Satisfaction Organizational Skills Record keeping

Intern

City Hall Annex

Jun 2022 - Aug 2022 (2 months)

During my internship, I optimized hardware performance and refined debugging procedures through collaboration with cross-functional teams, contributing to a productive work environment and enhancing the debugging process.

Debugging Team Collaboration Problem Solving Technical Support

Technical Officer

AgroTech Plus

Mar 2022 - Mar 2023 (1 year)

In my role as a Technical Officer, I led the development of the company's website using PHP, HTML, and CSS. I optimized functionality and design, enhancing the brand's online presence and ensuring efficient data management through MYSQL.

Web Development PHP HTML CSS MySQL

Education

Degrees, certifications, and relevant coursework

The Co-operative University of Kenya

Bachelor of Science, Computer Science

Grade: Second Class Honors Upper Division

Activities and societies: Certifications: Data Science NRF (National Research Fund) in Data Science and Machine Learning from IBM and Data Science and Machine Learning from Data Camp.

An exceptionally driven and goal-oriented individual with a strong Academic Distinction: attention to detail, I am a Graduated with Second Class Honors Upper Division trailblazer in the realm of data science.