At Evercore, I own Windows endpoint architecture and operating-system lifecycle engineering for 6,000+ devices in a regulated financial-services environment. I improved patch compliance by 25% through deployment optimization, monitoring, exception analysis, and targeted remediation.
I designed and implemented Nexthink Digital Employee Experience monitoring across 6,000 endpoints, using advanced NQL queries to identify performance degradation, application instability, and device-health risks. I also create PowerShell and AI-assisted troubleshooting workflows, including ChatGPT Enterprise use cases.
Previously, I managed and supported the SCCM/MECM platform serving 750,000+ clients at American Communications Solutions - U.S. Department of Veterans Affairs. At University of Vermont Health Network - Champlain Valley Physicians Hospital, I engineered SCCM/MECM services supporting 25,000+ endpoints, and earlier developed and maintained North East Printing Company's web portal.
