Open to opportunities

Gladys Bin User

@gladysbinuser

Message

I lead enterprise Agile transformations and cloud modernization delivery across cross-functional teams.

United States

Message

What I'm looking for

I'm looking to lead enterprise Agile delivery, digital transformation, cloud modernization, and scalable SAFe initiatives while coaching teams and partnering with business, technology, and executive stakeholders.

At Owens & Minor, I spearhead Agile delivery across enterprise modernization, digital transformation, and large-scale product programs, improving service reliability by 15% and sprint predictability by 10%.

I've led Scrum and SAFe delivery at Ameri Source INC. and Hartford Financial Service Group, coaching teams and leaders while strengthening governance, release planning, dependency management, and data-driven delivery metrics. Earlier at Goldman Sachs Global, I supported enterprise IT portfolios through PMO governance, financial operations, risk management, and executive reporting.

Experience

Work history, roles, and key accomplishments

Current

Agile Delivery Lead

Current

Owens & Minor

Jan 2025 - Present (1 year 8 months)

Spearheaded Agile delivery for multiple cross-functional teams across enterprise modernization and digital transformation programs. Led Scrum and SAFe ceremonies, drove cloud migration, and improved system scalability and operational efficiency by 15%.

Senior Scrum Master

Ameri Source INC.

Jun 2021 - Dec 2024 (3 years 6 months)

Directed Agile delivery across multiple engineering and technology teams, building and scaling Agile teams from the ground up. Facilitated all core Scrum ceremonies and improved sprint predictability and delivery velocity by 12%.

Agile Scrum SAFe Kanban Lean Jira Azure DevOps Confluence Miro Metrics Burndown Throughput Dependency Management Risk Management Coaching Stakeholder Management Executive Communication Change Management Continuous Improvement

Scrum Master

Hartford Financial Service Group

Nov 2015 - May 2021 (5 years 6 months)

Facilitated Agile delivery for enterprise-scale financial services platforms in regulated banking and insurance environments. Led Scrum ceremonies, implemented advanced delivery metrics and KPI dashboards, and coordinated large-scale delivery through Scrum of Scrums.

IT Project Coordinator

Goldman Sachs Global

Nov 2013 - Feb 2015 (1 year 3 months)

Coordinated enterprise-wide IT programs supporting large-scale banking technology and regulatory compliance projects. Managed project financial operations, monitored risks and dependencies, and supported a portfolio of 12 Project Managers and Scrum Masters.