Gilbert Kiprotich
@gilbertkiprotich1
I lead SaaS support operations, escalations, and data-driven customer success.
KenyaWhat I'm looking for
I lead supplier support operations at Assent Inc., handling complex B2B SaaS and compliance inquiries, escalations, onboarding, workshops, and support improvement initiatives.
I've built a career connecting Customer Success, Sales, Product, Engineering, and Operations through technical triage, CRM administration, dashboards, runbooks, and data-quality analysis. I use logs and KPIs to diagnose issues and previously improved reporting efficiency by 40%.
Experience
Work history, roles, and key accomplishments
Lead day-to-day supplier support operations in a B2B SaaS and compliance environment, managing complex inquiries, escalations, and priority requests. Coach team members, design onboarding and training, and own support projects and pilot initiatives.
Education
Degrees, certifications, and relevant coursework
University of Eldoret
Bachelor of Science, Applied Statistics with Computing
Bachelor's degree in Applied Statistics with Computing.
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
Skills
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