Open to opportunities

Gerti Toku

@gertitoku

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Marketing and management specialist driving digital growth, analytics-driven campaigns, and customer-focused solutions.

United States

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What I'm looking for

I seek a role where I can lead digital marketing and web projects, apply analytics to drive growth, collaborate cross-functionally, and grow into larger product or operations leadership responsibilities.

I am a marketing and management specialist with hands-on experience building digital strategies, developing client websites, and leading projects that improve customer engagement and operational efficiency.

I founded and led Albozz Marketing and Digital Solutions L.L.C., delivering responsive websites, e-commerce integrations, SEO, and social media campaigns that increased client visibility and conversions.

In banking, I worked as a Credit Card and Fraud Inbound Solutions Specialist, using analytics and transaction behavioral analysis to investigate fraud and recommend credit solutions that boosted customer satisfaction and operational efficiency.

I combine strong project management, technology integration, and client-relationship skills with a data-informed mindset, graduating Magna Cum Laude in Marketing and Management and applying those principles across marketing, operations, and quality assurance.

Experience

Work history, roles, and key accomplishments

Current

Credit Card & Fraud Specialist

Current

TD Bank

Mar 2025 - Present (7 months)

Conducted fraud investigations and analyzed transactional data to detect suspicious activity, reducing potential losses while providing personalized credit solutions that improved customer satisfaction and loyalty.

Fraud Investigation Data Analytics Risk Assessment Customer Relationship Management Transaction Monitoring Regulatory Compliance

Project Manager

Elo Roofing

Jan 2025 - Feb 2025 (1 month)

Managed roofing projects focusing on timely completion, budget control, and quality assurance while improving operational workflows and client satisfaction through optimized resource allocation.

Project Management Budgeting Resource Allocation Quality Assurance Workflow Optimization

Founder & Marketing Specialist

Albozz Marketing and Digital Solutions L.L.C.

Oct 2023 - Jan 2025 (1 year 3 months)

Founded a digital marketing agency that developed client websites, implemented SEO and social media campaigns, and increased client engagement and conversions through data-driven strategies.

SEO Social Media Marketing Google Analytics CRM Client Relations Adobe Creative Suite

Education

Degrees, certifications, and relevant coursework

University of North Florida

Bachelor of Science, Marketing and Management

Grade: 3.70 GPA, Magna Cum Laude

Activities and societies: Member of The National Society of Leadership and Success; coursework included Digital Marketing Strategy, Marketing Research, Strategic Management, and Operations Management.

Completed a Bachelor in Marketing and Management with a 3.70 GPA, graduating Magna Cum Laude in December 2024.