At Tata Consultancy Services (TCS), I audited financial agent onboarding workflows alongside insurance processing audits, identifying compliance gaps and operational risks. I also supported KYC document verification and used SAP Commissions to process onboarding cases and maintain accurate audit trails.
I designed a standardized audit checklist and documentation to make reviews more consistent and easier to hand off. I led calibration sessions and traced escalations to root cause; my work contributed to a 30% reduction in payment error rates over two years.
At EXL Services Pvt. Ltd., I processed and evaluated 35–50 life and death insurance claims daily, maintaining 99% accuracy in compliance and documentation review. I also worked with senior adjusters on escalated eligibility and payout questions.
Earlier, at iEnergizer, I delivered technical support for software and system issues across customer platforms. My training includes AML, CFT, STR analysis, and OSINT, alongside experience in documentation verification, audit protocols, and compliance-focused operations.
