Gaurav Deshpande
@gauravdeshpande
I turn complex business workflows into traceable, AI-accelerated requirements and measurable process improvements.
IndiaWhat I'm looking for
I've delivered full-SDLC business analysis for Publicis Groupe's StarScape media-operations platform at Q1 Technologies, translating discovery workshops into requirements, BPMN workflows, Jira backlogs, and UAT traceability. My work identified six automation opportunities, reduced manual campaign-entry effort by 25%, and cut management-report turnaround by 30%.
Across TCS, Zensar, and HCL, I've supported IT transformation, e-governance, and application-management initiatives through requirements elicitation, BRD/FRD/SRS documentation, process redesign, UAT coordination, and KPI reporting. I use ChatGPT and Microsoft Copilot to speed up BA artefacts while grounding every output in stakeholder validation, Agile delivery, and strong requirements traceability.
Experience
Work history, roles, and key accomplishments
Associate L2 – Business Analyst
Q1 Technologies India Pvt. Ltd.
Oct 2025 - Apr 2026 (6 months)
Led full-SDLC business analysis for Publicis Groupe's StarScape media-operations platform across Hungary, Romania, and Serbia; used GenAI to accelerate BRD/FRD first drafts and refined outputs through stakeholder validation. Converted insights from 10+ discovery workshops into structured requirements, improving stakeholder review turnaround.
Delivered end-to-end business analysis for enterprise IT transformation and platform-modernisation initiatives, covering system analysis, requirements elicitation, solution design, and stakeholder management. Standardised team-wide BRD/FRD/SRS templates and incorporated AI-assisted drafting, reducing documentation delivery timelines by 20%.
Supported BA delivery for a state-government e-governance transformation programme digitising birth/death registration, property tax, grievance redressal, and public-information services. Documented AS-IS processes and designed compliant TO-BE workflows using BPMN and DFDs.
Senior Specialist – Application Management Services
May 2021 - Sep 2022 (1 year 4 months)
Managed L2/L3 application support, incident triage, root cause analysis, SLA-aligned resolution, and stakeholder communication through ServiceNow, achieving 98% SLA compliance. Supported requirements gathering and BRD documentation for application enhancements.
Application Management & End-User Support Specialist
Mindtree Ltd.
Jun 2019 - May 2021 (1 year 11 months)
Handled 100+ incidents and service requests per week within SLA using ServiceNow, supporting L1/L2 incident, request, and change-management processes. Authored knowledge articles, SOPs, and user guides that reduced repeat contacts by 20%.
Application Management & End-User Support Specialist
Rapid Circle
Jun 2018 - Jan 2019 (7 months)
Provided L1/L2 service desk and application support with SLA-aligned incident and change resolution, maintaining 95%+ CSAT.
Early Career – IT Support & End-User Services
Multiple Enterprise Clients
Feb 2013 - Nov 2017 (4 years 9 months)
Progressed through L1/L2 IT support roles with Velocity Tech-Sol India, SwiftPLM, Infosys BPM, HCL, and Locuz Enterprise Solutions, covering ITSM ticketing, desktop administration, Active Directory provisioning, software deployment, KB authoring, and SOP improvement. Delivered IT induction and onboarding training that reduced Day-1 incidents by 25%.
Education
Degrees, certifications, and relevant coursework
Thakral College of Technology, RGPV
Bachelor of Engineering, Computer Science
2009 -
Bachelor of Engineering in Computer Science from Thakral College of Technology, RGPV.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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