Looking for a job

Gangadhar Rao N

@gangadharraon

I lead investment banking and financial services operations, transitions, quality controls, and Lean Six Sigma improvement.

India

Message

What I'm looking for

I'm looking to lead financial services operations, transitions, transformation, and continuous-improvement initiatives where I can strengthen governance, quality, risk controls, team performance, and service delivery.

At State Street, I lead end-to-end investment banking and financial services operations, managing teams, capacity, SLA/TAT performance, risk, escalations, and operational governance.

I drive process transitions, migrations, and business transformation from documentation and knowledge transfer through readiness, stabilization, and post-transition governance. I use MIS, KPI reporting, root-cause analysis, corrective actions, and Lean Six Sigma methods to improve quality, controls, productivity, and customer experience.

Previously at Accenture and Fidelity Investments, I led operational excellence, quality, and transition work across U.S. financial services and retirement services. At Fidelity, I managed four full-lifecycle transitions and reduced errors by 27% through targeted training and process redesign.

Across 18+ years with Cognizant, Genpact, Fidelity Investments, Accenture, and State Street, I've supported high-volume U.S. financial services and healthcare operations with a focus on compliant delivery, clear process documentation, and measurable improvement.

Experience

Work history, roles, and key accomplishments

Current

Manager – Enterprise Business Solutions

Current

State Street

Jul 2026 - Present (2 months)

Lead end-to-end investment banking and financial services operations, ensuring accurate, timely and compliant delivery. Manage high-performing teams, oversee daily operations, capacity planning, SLA/TAT adherence, and drive operational governance through MIS and KPI reporting.

Investment Banking Operations Financial Services Team Leadership SLA Management KPI Reporting MIS Root Cause Analysis Lean Six Sigma Process Transition Stakeholder Management Risk Management Compliance Excel Power BI Jira

Operations / Process Lead

Accenture

Aug 2024 - Jul 2026 (1 year 11 months)

Drove operational excellence across multiple functions within U.S. financial services portfolios. Led process improvement initiatives, developed SOPs, dashboards, and KPI trackers, and facilitated cross-functional collaboration to resolve operational issues.

Operations Management Process Improvement SOP Development Dashboarding KPI Tracking Cross Functional Collaboration Process Transition Quality Assurance Compliance MIS Reporting

Senior Operations / Quality & Transition Lead

Fidelity Investments

Dec 2013 - Sep 2024 (10 years 9 months)

Managed operations, quality, and transition engagements across U.S. retirement services (401(k)/403(b)) and client reporting. Led four full lifecycle process transitions, designed training programs, and executed process improvement projects that reduced errors by 27%.

Operations Management Quality Assurance Process Transition Training Root Cause Analysis Control Charts Pareto Analysis MIS Dashboards Lean Six Sigma SLA Management Process Improvement Jira Excel

Process Analyst / Senior Associate

Cognizant Technology Solutions

Sep 2011 - Nov 2013 (2 years 2 months)

Supported U.S. healthcare and financial services processes with focus on quality and compliance. Assisted in development of operational documentation, SOPs, and metrics tracking, and collaborated with cross-functional teams to resolve operational issues.

Healthcare Operations Financial Services Quality Assurance Compliance SOP Development Metrics Tracking Cross Functional Collaboration

Process Associate / Senior Process Associate

Genpact

Apr 2008 - Aug 2011 (3 years 4 months)

Performed transaction processing and quality checks within U.S. client portfolios. Ensured compliance with procedural and SLA guidelines and contributed to operational reporting and process improvement ideas.

Transaction Processing Quality Checks SLA Compliance Operational Reporting Process Improvement