At Clínica Alemana de Santiago, I prioritized improvements to the web appointment and teleconsultation platforms, including automatic payments and delivery of clinical documents. I coordinated workflows across teams and platforms and guided an incremental launch, from pilot to public release.
At the BID, I led research with stakeholders across 7–10 countries and delivered a prioritized backlog and implementation roadmap. Today, as an independent consultant, I facilitate workshops that turn user insights into product decisions and advise on UX, Service Design, and product strategy.
