Open to opportunities

Gabriela Jose Gonzalez Blanco

@gabrielajosegonzalez

Message

Contact Analyst at Nespresso – Nestlé Argentina S.A., finding patterns in customer feedback and operational data.

Argentina

Message

What I'm looking for

I'm interested in applying my data quality and research capabilities to Data Entry, Web Research, and list building and cleansing.

At Nespresso – Nestlé Argentina S.A., I collect, validate, and classify information from claims, customer surveys, operational reports, and B2B and B2C feedback. I analyse structured data and free-text responses to find inconsistencies, recurring issues, root causes, and patterns.

I organise findings in reports and tracking databases, apply data quality criteria, and document processes and operational responses. Previously, at Apex América S.A., I consolidated and monitored operational information, produced reports, and verified indicators for the Nespresso and Nestlé accounts.

Experience

Work history, roles, and key accomplishments

Current

Contact Analyst

Current

Nespresso – Nestlé Argentina S.A.

Jul 2024 - Present (2 years 4 months)

Collect, validate, and classify information from claims, surveys, operational reports, and customer feedback. Analyze structured and unstructured data to identify inconsistencies and patterns, and document processes and training materials.

Data Entry Data Validation Data Quality Data Analysis Excel Google Sheets Reporting Process documentation Training Materials Automation AI

Workforce Assistant and Reporting Analyst

Apex América S.A.

Jan 2024 - Jun 2024 (5 months)

Consolidated and validated volume, productivity, and performance data to produce monitoring reports. Updated operational information and managed tools, users, and access records.

Data Consolidation Data Validation Reporting Operational Planning Tool Management Access Management

Operations Control Assistant

Apex América S.A.

Oct 2022 - Jan 2024 (1 year 3 months)

Recorded, consolidated, and monitored real-time operational information for the Nespresso and Nestlé accounts. Produced reports and organized resource, time, and volume data for operational planning.

Data Recording Data Consolidation Monitoring Reporting Operational Planning