FUMIKA MIKAMI
@fumikamikami
Professional web developer with expertise in user-friendly applications.
What I'm looking for
I am a professional web developer with extensive experience in creating responsive and user-friendly web applications. My journey began with a Bachelor of Business Management from the University of Portsmouth, which laid the foundation for my technical skills. Since August 2016, I have been working as a Managed Service Specialist at LRN Corp., where I support a SaaS-based e-learning product. My role involves providing Tier 1 support in both English and Japanese, ensuring customer satisfaction through effective communication and problem-solving.
Throughout my career, I have developed strong interpersonal skills and the ability to work both independently and collaboratively within a team. I have successfully managed migration projects, transitioning client data to new platforms while enhancing my full-stack development skills through a recently completed MERN stack course. My experience also includes technical support roles at Cognizant and Hitachi ICT Business Services, where I proactively identified product improvements and provided comprehensive support to internal teams and customers alike.
Experience
Work history, roles, and key accomplishments
Managed Service Specialist
LRN Corporation
Aug 2016 - Present (9 years 3 months)
Supported a SaaS-based e-learning product via phone and online tools, providing Tier 1 support in both English and Japanese. Managed client data migration to a new e-learning platform, including HRIS setup.
Technical Support Specialist
Cognizant
Dec 2022 - Jul 2023 (7 months)
Provided proactive and reactive support to customers and internal teams, resolving issues and addressing subscription inquiries. Managed escalated cases and facilitated communication between clients and customers.
Help Desk (Internal Users)
Hitachi ICT Business Services Ltd
Oct 2020 - Jul 2022 (1 year 9 months)
Provided 1st/2nd level desktop and user support via phone and online tools, and remotely supported PC and iPhone kitting setup. Led the Software Management & Vulnerability Countermeasures FY2021 project for overseas offices.
Technical Support Engineer
Virtustream
Jun 2019 - Apr 2020 (10 months)
Developed a deeper understanding of the ITIL framework. Enhanced knowledge of cloud infrastructure.
Education
Degrees, certifications, and relevant coursework
University of Portsmouth
Bachelor of Business Management, Business Management
Completed a Bachelor of Business Management program, gaining foundational knowledge in business principles and practices. Developed skills relevant to various aspects of business operations and management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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