FUMIKA MIKAMI

I am a professional web developer with extensive experience in creating responsive and user-friendly web applications. My journey began with a Bachelor of Business Management from the University of Portsmouth, which laid the foundation for my technical skills. Since August 2016, I have been working as a Managed Service Specialist at LRN Corp., where I support a SaaS-based e-learning product. My role involves providing Tier 1 support in both English and Japanese, ensuring customer satisfaction through effective communication and problem-solving.

Throughout my career, I have developed strong interpersonal skills and the ability to work both independently and collaboratively within a team. I have successfully managed migration projects, transitioning client data to new platforms while enhancing my full-stack development skills through a recently completed MERN stack course. My experience also includes technical support roles at Cognizant and Hitachi ICT Business Services, where I proactively identified product improvements and provided comprehensive support to internal teams and customers alike.